The website saharytrip.com is operated by:
Company name : SAHARYTRIP GLOBAL SERVICES HOLDING
Registered address : Immeuble 21 n°4 Tiguemi Cite Taddart, AGADIR, MAROC
Trade Register No. : 86173
Tax ID (ICE) : 003906739000018
Contact email : [email protected]
Phone : 00 212 6 29 66 57 72
Website : saharytrip.com
The platform offers online booking of tourist services including: guided excursions, desert tours, accommodation bookings, private or shared transfers, cultural and tourist activities, and tourist transport services.
Any booking made on the website implies full and unreserved acceptance of these General Terms and Conditions of Sale.
These Terms define the rights and obligations between SAHARYTRIP and any person making a booking through saharytrip.com. They apply to all services offered on the platform.
Booking can be made via:
The booking becomes final after:
Prices shown are expressed in euros (€). The applicable price is the one confirmed at the time of booking.
Rates may vary according to:
Accommodation prices are calculated as: number of rooms × unit price per night × number of nights. Four meal plan options are available:
A tourist tax may apply as a supplement. The amount is indicated on each accommodation page and is not included in the displayed price.
Activity prices are calculated as: (number of adults × adult price) + (number of children × child price), plus any selected options. Some activities offer a group rate with a minimum number of participants.
Promotional codes may offer a percentage discount on the total cart amount. Usage conditions (minimum amount, validity dates, single use per email) are verified when the code is applied.
Unless otherwise stated, prices include VAT applicable in Morocco but do not include personal expenses, tips, visas or travel insurance.
Payment can be made by:
When booking online, payment is processed via bank pre-authorisation. The amount is held on your card but is not charged immediately.
SAHARYTRIP waits for confirmation from all providers in your cart (accommodations, activities) before capturing (actually charging) the payment.
For bookings that include a Flex rate, the capture is carried out according to the rate's cancellation conditions. The client retains the option to cancel for free as long as the cancellation deadline has not passed.
If a provider does not confirm the booking, the pre-authorisation is voided and no amount is charged for the item concerned.
In case of non-payment within the specified period, SAHARYTRIP reserves the right to cancel the booking.
The online shopping cart allows the client to select one or more services before proceeding to payment. Adding a service to the cart does not constitute a firm booking and does not guarantee availability or the maintenance of the displayed rate. The booking is only confirmed after validation of the full payment or the required deposit.
To guarantee the availability of services, the cart may expire after a defined period of inactivity, indicated on the site at the time of selection. After this period, the selected services are automatically released and made available for other clients again. SAHARYTRIP cannot be held responsible for the loss of availability or a rate resulting from the cart's expiration.
The rates displayed on the site are subject to change in real time depending on availability and the pricing policy of the providers. The applicable price is the one validated at the time of payment. If the rate of a service already in the cart is modified before the finalization of the payment, the new rate applies and the client is informed before confirming their order.
If a service becomes unavailable between its addition to the cart and the finalization of the payment, SAHARYTRIP informs the client and offers, depending on the case, an equivalent alternative or the removal of the service from the cart. No billing can occur for an unavailable service.
SAHARYTRIP acts as a booking intermediary between the client and the providers of tourist services (activities, excursions, hotels, transfers, etc.). The sums collected by SAHARYTRIP are collected on behalf of the providers concerned.
The refund conditions applicable to each service are those set by the provider concerned. They are communicated to the client during booking and will appear in the confirmation. SAHARYTRIP cannot grant a refund beyond what the provider authorizes.
Any refund request must be addressed in writing to SAHARYTRIP (by email to the address indicated in Article 1) specifying the booking number, the service concerned and the reason for the request. SAHARYTRIP undertakes to acknowledge receipt within a reasonable time and to transmit the request to the provider concerned. Any refund granted is made via the same payment method used during booking, unless otherwise agreed.
Online payments made on saharytrip.com are secured by a certified payment provider. The client's bank details are never stored by SAHARYTRIP. In case of payment failure, the booking is not confirmed; the client is invited to renew their payment as soon as possible, subject to availability.
Cancellation conditions depend on the rate type selected during booking. The exact cancellation deadline is displayed on each service page and in the cart summary before payment.
| Rate Type | Cancellation Conditions |
|---|---|
| Flex Rate | Free cancellation up to 72 hours, 10 days or 15 days before check-in (depending on the selected rate). After this deadline, the booking becomes non-refundable. |
| Non-Refundable | No cancellation or refund, regardless of the reason. |
| Rate Type | Cancellation Conditions |
|---|---|
| Flex Rate | Free cancellation up to 24 hours or 48 hours before the activity (depending on the selected rate). |
| Non-Refundable | No cancellation or refund. |
| Group Rate | Depending on the provider's policy: either non-refundable, or free cancellation up to 48 hours before. |
In the event of cancellation by the property or provider, the client receives a full refund. Refunds are processed within 7 to 14 business days depending on the original payment method.
SAHARYTRIP acts as an intermediary between the client and the service providers. As such, SAHARYTRIP cannot be held responsible for the cancellation conditions set by each provider, but undertakes to inform the client transparently at the time of booking.
For Flex rates, a modification may be considered within the free cancellation period. The modification is then handled as a cancellation followed by a new booking, subject to availability.
For Non-Refundable rates, modifications are not permitted.
Any modification request must be sent by email to SAHARYTRIP.
SAHARYTRIP may cancel a service in case of:
In such cases, the client will be notified as soon as possible and may choose between rescheduling or a full refund of amounts paid. SAHARYTRIP shall not be liable for any further compensation.
SAHARYTRIP acts as an intermediary between the client and partner service providers. Its liability cannot be engaged in case of:
Each partner provider is solely responsible for the proper execution of their own services.
Minors under 18 years of age must be accompanied by a responsible adult during all services. The legal guardian must provide written consent at the time of booking for any activity involving a minor. SAHARYTRIP reserves the right to refuse participation of an unaccompanied minor.
For group bookings (8 or more persons), specific pricing and cancellation conditions may apply. A personalised quote will be provided upon request. A minimum deposit is required to confirm a group booking.
The client agrees to:
Unjustified delay or absence may result in loss of the service without refund. SAHARYTRIP reserves the right to exclude a client whose behaviour endangers themselves, other participants, or service providers, without entitlement to a refund.
Clients are strongly advised to take out travel insurance covering: cancellation, accidents, medical expenses and repatriation, and loss or theft of luggage.
SAHARYTRIP cannot be held liable for a client's lack of insurance. Certain sports or adventure activities may require specific coverage.
Personal data collected (name, email, phone, nationality) is used solely for: booking management, client communication, and service improvement.
In accordance with applicable regulations, the client has the following rights:
To exercise these rights, the client may contact SAHARYTRIP at the email address: [email protected]
Information collected is never sold or transferred to third parties for commercial purposes.
The saharytrip.com website uses cookies to improve user experience, analyse traffic and personalise content. The types of cookies used are:
Users may configure their cookie preferences via the consent banner on the website or via their browser settings. Refusing certain cookies may affect some website features.
All content on saharytrip.com (text, images, logos, design, videos) is protected by intellectual property law and is the exclusive property of SAHARYTRIP or its partners.
Any reproduction, representation, modification or exploitation, in whole or in part, without prior written authorisation from SAHARYTRIP is strictly prohibited.
SAHARYTRIP shall not be held liable for any failure or delay in performing its obligations in the event of force majeure, including:
In such cases, SAHARYTRIP undertakes to inform the client as soon as possible and to propose an alternative solution.
These Terms are governed by Moroccan law. In the event of a dispute, the parties agree to seek an amicable resolution within 30 days. Failing amicable agreement, the competent courts shall be those within the jurisdiction of SAHARYTRIP's registered office in Agadir (Morocco).
For clients residing in the European Union, recourse to the European Commission's Online Dispute Resolution platform is available at: https://ec.europa.eu/consumers/odr
Any booking on saharytrip.com constitutes full and unreserved acceptance of these General Terms and Conditions of Sale in their version in force at the time of booking. The client declares having read and understood all clauses of these Terms.